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On the floor by 0700hrs after the hand-over, and was informed I'd be covering two areas. Nothing unusual there, but this day the department was short-staffed. I flitted about making sure things were in order, stock levels and the such, before things began getting busy as patients who had been there overnight would start waking and the buzzers start buzzing.
It was just after my return from break I encountered an elderly lady looking lost. My initial impression was she could be a relative seeking the way out. Not unusual, and happens frequently. People get easily disorientated.
I asked if I could help in any way. She smiled, and told me she was looking for her dog. Okay, I replied, and gently steered her towards the main desk, to find out 'where her dog was'.